Telephone Customer service is available by telephone 9:30-4:30 Monday- Thursday SHIPPING ADDRESS 182 Summer St #158 Kingston MA 02364 781-585-2100 Info@vikingoptics.com info@vikingoptics.com VACATION NOTICE We will be closed October 8th until October 21st for vacation. We will not be monitoring voicemails, we will be monitoring emails, any compasses sent in for service will be held securely in our absence. Appointments can be made to personally drop off or pick up a compass repair at 62 MAIN ST KINGSTON, MA 02364 THIS IS NOT A SHIPPING ADDRESS Please call for an appointment 781-585-2100 Do not ship to 62 Main St ONLINE ORDERS Viking Instruments, Inc. reserves the right to refuse orders that are being shipped to a different address than the billing address of the credit card holder. Most items in our website are regular stock items in our store and or warehouse, therefore most orders will be shipped within one or two business days from the time that your order was placed. We will email confirmation of your order when it is processed and we will notify you at that time if there will be any delay in getting your order out promptly. Website Return Policy On Finished Goods To obtain a refund, items must be returned within 15 days of original purchase date. You must first call for a return authorization before shipping the item. Items must be returned with the original sales slip and be in original new condition, all manufacturers packaging must also be in original condition. Any damage to the equipment and or packaging that would make it not re-sale-able as new will result in a restocking fee to be determined by Viking Instruments. Return Policy On Repair Parts To obtain a refund , items must be returned within 15 days of original purchase date. You must call for a return authorization before shipping the item. Items must be returned with the original sales slip and be in original new condition. All repair parts that are returned are subject to a restocking fee of 20%. 30 Day Store Credit Items returned within 30 days of the original sale with the original sales slip and a Return Authorization are returnable for a store credit less the original shipping charges. To receive full store credit the item and its packaging must be in new unused condition. Any damage to the item or its packaging may result in restocking charges to be determined by Viking Instruments. International Orders Our website is not set up to accept international orders. We do accept some international orders for compass parts placed by email or telephone. To enable us to provide you with shipping costs we will need your shipping details in the following format: NAME STREET CITY PROVINCE COUNTRY POSTAL CODE TELEPHONE NUMBER We can ship international orders via US Mail or UPS. WE do not ship orders by FEDEX Once the order is picked up by US Mail or UPS we have no control over shipping time. We will accept Mastercard or Visa for payment for most parts orders under $300.00 USD |